Question 1

How do I create an account on EduCare?

Accepted Answer

Visit our sign-up page and choose between individual or institutional registration. For institutions, the administrator creates the main account and then invites staff and students. Individual users can be added by their institution administrator.

Question 2

What are the system requirements for EduCare?

Accepted Answer

EduCare is a cloud-based platform accessible via any modern web browser (Chrome, Firefox, Safari, Edge). We recommend a stable internet connection with at least 1 Mbps speed. Mobile apps are available for iOS 13+ and Android 8+.

Question 3

Is there a free trial available?

Accepted Answer

Yes! We offer a 30-day free trial with full platform access for up to 100 users. No credit card required to start. The trial includes all features except advanced enterprise integrations.

Question 4

How long does setup take?

Accepted Answer

Basic setup takes 15-30 minutes. Full implementation with data migration typically takes 1-2 weeks. Our onboarding team provides guided setup sessions for all new institutions.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, AmEx, RuPay), UPI, net banking, and bank transfers. Enterprise customers can opt for invoice-based billing with NET-30 terms.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change plans anytime. Upgrades are effective immediately with prorated charges. Downgrades take effect at the next billing cycle. Contact support for enterprise plan changes.

Question 7

Do you offer discounts for educational institutions?

Accepted Answer

Government schools and non-profit educational institutions may qualify for discounts up to 40%. Annual billing saves 20% compared to monthly. Contact sales@edeaze.in for custom pricing.

Question 8

What happens if my payment fails?

Accepted Answer

We retry failed payments 3 times over 7 days. Your access remains active during this grace period. Update your payment method in account settings to avoid service interruption.

Question 9

Can I integrate EduCare with other tools?

Accepted Answer

Yes! EduCare integrates with popular tools including Google Workspace, Microsoft 365, Zoom, payment gateways, and more. Enterprise plans include custom API access for bespoke integrations.

Question 10

Is EduCare available in multiple languages?

Accepted Answer

Currently, EduCare supports English, Hindi, Tamil, Telugu, Kannada, and Bengali. We are continuously adding more languages. Contact us for specific language requirements.

Question 11

Can I use EduCare offline?

Accepted Answer

Our mobile apps support offline access for viewing downloaded content and completing assessments. Data syncs automatically when back online. Full platform functionality requires internet.

Question 12

How does the AI assistant work?

Accepted Answer

Our AI provides 24/7 support for common queries, homework help, and administrative tasks. It learns from your institution's context to provide relevant answers. Human support escalation is always available.

Question 13

How is my data protected?

Accepted Answer

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is ISO 27001 certified with 24/7 security monitoring. Indian user data is stored within India.

Question 14

Is EduCare GDPR compliant?

Accepted Answer

Yes, EduCare is fully GDPR compliant and also adheres to India's DPDP Act. We provide data processing agreements, support data export requests, and implement privacy by design principles.

Question 15

Who can access my institution's data?

Accepted Answer

Only authorized users within your institution based on role-based permissions. EduCare staff access is strictly limited, logged, and requires approval. We never share data with third parties without consent.

Question 16

Can I delete my data?

Accepted Answer

Yes, you can request complete data deletion through account settings or by contacting support. We process deletion requests within 30 days, subject to legal retention requirements.

Question 17

How do I get help with EduCare?

Accepted Answer

Multiple support channels: 24/7 AI chat, email support, ticket system, and phone support for enterprise customers. Access help via the in-app help button or support.edeaze.in.

Question 18

What are your support hours?

Accepted Answer

AI support is available 24/7. Human support is available Monday-Saturday, 8 AM - 10 PM IST. Enterprise customers get 24/7 dedicated support with guaranteed response times.

Question 19

Do you provide training?

Accepted Answer

Yes! We offer free onboarding training for all new institutions, video tutorials, comprehensive documentation, and optional advanced training packages for power users.

Question 20

How do I report a bug?

Accepted Answer

Report bugs through the in-app feedback button, support ticket, or email bugs@edeaze.in. Include screenshots and steps to reproduce. We prioritize bug fixes based on impact and severity.

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